“We can’t afford uninformed decisions on-site, so it is key that both our PMs and the supply chain ask the questions and receive good answers in time.” Ronen Goligorsky, Area Director
The Challenge
According to Ronen Gorlinski, the Area Director for the group in charge of the project, “effective communication between the parties is absolutely key. In such a complex scheme there are hundreds of issues that require resolution. We can’t afford uninformed decisions on-site, so it is key that both our PMs and the supply chain ask the questions and receive good answers in time.”
“We used to use emails and RFIs in other project management software which is basically in-mails. These are bad methods, I think. Firstly, these are communications between one person to another, or from one person to a group. It doesn’t always include every person involved in the project, and the actual situation is not completely transparent.”
“Secondly, it’s harder to manage the outcome. One person forgot the attachment; the other answered twenty days later, the third didn’t CC you, so you have no idea what’s going on.”